jaepm.blogg.se - Technicolor modem troubleshooting

#TECHNICOLOR MODEM TROUBLESHOOTING SOFTWARE#
#TECHNICOLOR MODEM TROUBLESHOOTING BLUETOOTH#
#TECHNICOLOR MODEM TROUBLESHOOTING MAC#

Press the Reset button approximately 12-13 seconds to restore to factory settings Reset factory defaults - E Reset button - Press the Reset button to reset the box. The following buttons are located on the front panel of the modem. If at some point you can no longer connect to the Technicolor TG589 router or you want to make a fresh install, it may be useful to perform a reset to factory defaults To troubleshoot any connection problems, use the table below. Technicolor TG589 router Troubleshooting Reset factory defaults. Broadband: Technicolor v.10 Firmware - Quick Setup. Enabling IPv6 on Technicolor v10 Firmware. These are the most common issues we see, but if you need help, please call our support team during standard business hours and we’ll be happy to assist.Home Technicolor router troubleshooting Technicolor - Help & Suppor You may need to shut them all off to see which ones are causing problems. Look at the extension list in your browser and make sure to turn off all or a few. Adding too many extensions slows down your browser or can block parts of the Fox site that are necessary for it function properly. Browser ExtensionsĮxtensions on your browser can affect the Fox TAS.

#TECHNICOLOR MODEM TROUBLESHOOTING SOFTWARE#

Some examples of commonly installed virus software are Norton, Avast, and McAfee. Check your settings to make sure it is not blocking your Fox service. If you have virus software installed, then it can block or downgrade your service.

#TECHNICOLOR MODEM TROUBLESHOOTING MAC#

Windows and Mac computers both have their built-in antivirus and malware protection. It’s best to use the default antivirus defender on your computer. Check our system requirements page to find out more about opening ports.

If you cannot make calls, then opening specific ports on your firewall/modem/router will let you make outbound calls.

They can block you from accessing the Fox TAS.

Check your computer’s firewall and antivirus settings.

If you’re having trouble with outbound calls, double check the outbound caller ID to make sure there is a valid 10 digit number in this format: 5555555555 VPNįox will not work well when using a VPN so please disconnect it. To have the best sounding call, use a hard-wired connection from your computer to your router using an ethernet cable. In some cases, WiFi can be inconsistent or weak, which gives you choppy call connections or loss of audio packets. Check with your ISP or IT department if not sure what type of router you have. If you have a Ubee or Technicolor modem, you cannot make VOIP calls.

Check your router and make sure it’s VOIP compatible.

The microphone needs to get set to allow. Fix this by checking out the site settings for your browser. Be sure to approve this! This setting helps connect with your headset each time you log in and make a call. When it’s your first time making a call or a recording in the dialer, you should get a pop-up box asking to allow the use of your mic.

Using “private” or “in-cognito” mode tabs to login may help you check to see if it’s a cache or other browser related issue.Īudio will not work when your mic settings are not set up correctly on the website.

You may have too much cache saved on your browser, and it needs to be cleared.

Browsers often update, so it’s good to check and see if it’s up to date.

Fox will not work properly on Firefox or Safari. Make sure you’re using Google Chrome or a Chrome compatible browser such as Microsoft Edge. If you can hear audio on the other page, then your browser is blocking your microphone access.įirst off it’s critical that you’re using a compatible browser. Listen to a video from a different webpage to test this.

Check if your headset is not connecting to the site.

#TECHNICOLOR MODEM TROUBLESHOOTING BLUETOOTH#

If it’s a Bluetooth headset, check your connection and settings.Test using a different USB port for your wired or wireless headset. Testing with a wired headset will help you quickly find out what’s not working. When this happens, it’s best to test the audio with a wired headset. If you can hear audio on different webpages but not in the Fox, then it’s likely that your wireless headset is not being recognized.In some cases, a wireless headset may be the source of your audio issues. Please note that not all wireless headsets are compatible. You may also use a wireless or Bluetooth headset. We recommend that you use a USB headset to have the best call quality. Read through our system requirements before you start making calls. You first need to have the right set up before getting started. In this article we’ll go through some common solutions to try to help fix your problem. If you can’t receive calls or something is not working right, often it will be due to one of the following issues: browser, headset, or internet.